Can I contact my insurer after hours?
Yes. Most insurers have a direct Claims department for lodgement. But if you cannot you cannot find this number OR
you cannot immediately get through, you can still arrange emergency “make-safe” repairs to your property.
How do I arrange Make-Safe emergency repairs?
Ausure have Australian wide Emergency repairers at your disposal. Their details are below. You can contact these
companies 24/7 to make the necessary emergency repairs and simply speak to your Broker or Insurer the next
business day to formally lodge the claim. Please note, it is part of your responsibility to ensure the necessary repairs are made to help reduce any further damage occurring.
What about the cost?
Relax! You are not required to pay upfront for these emergency services, as they are normally claimed on your
insurance, subject to having suitable insurance cover. However, please take the time to check with your broker that your insurance is suitable for your needs. If the policy is not correct then you may wear the cost of the incident to your property as well as the repairs you made.